Nearly $25 million returned to Missourians from insurance companies

It was announced that Missouri consumers received approximately $25 million extra from their insurance companies last year thanks to efforts by the Missouri Department of Commerce & Insurance.

The money returned to consumers was due to the mediation work by the Consumer Affairs Division and efforts by the Market Regulation Division that ensured insurance companies were in compliance with Missouri insurance laws, according to a press release.

“One of our primary responsibilities is to protect Missouri consumers and ensure they are treated fairly by insurance companies,” said Chlora Lindley-Myers, director of the Missouri Department of Commerce & Insurance.

“We are a free resource to help people resolve any disputes they have with their insurance company.” 

The press release states that the Consumer Affairs Division handled a total of 2,581 formal complaints and assisted approximately 20,000 consumers either through phone calls, written inquiries, or in person at outreach events in 2021. The rest of the story can be read on ozarksfirst.com.